Terms & Conditions

How to place an order?

Every client is registered into our database and give a unique internal identification. This identification makes communication easier and accurate. To register a client we need client’s company related details. Primarily, client needs to send us their VAT number and the registration of the VAT. After verify company’s details the procedure will proceed further and client will receive a customer number. When account is created, client sends us which merchandise are they interested in. A quotation is made by our sales team according to the demand of client. As soon as client confirms the order by making a payment, we send the goods. Payments are only accepted by bank.

Transportation of the merchandise

We are located in Brussels, merchandise can be transported by road, train, ship or by air. The transport expenses will be at client’s cost or client can pick up the goods from our warehouse located in Brussels. We mostly work with EX-WORKS.

Return & cancellation

There is no return of goods, if client wants to cancel or bring any changes to their order they just send us an email (within 48 hours after delivery).

Defected goods

The defected goods will only be taken back if:

  • Client indicates the damage to the deliverer.

  • The deliverer registered well your remark on a document or in his system of reception.

In mentioned above cases goods will be accepted for returning.


Customer observations, ideas and suggestions are where many of our products originated. We encourage our clients to point out areas that we can improve and we love to receive complements.

If you have any questions regarding our products or company please feel free to contact us by mobile, mail or filling up the contact form below. We will help you asap.

Mail: info@kissanfood.com